Outpatient Records

Patient Administration Technician

Airman First Class Ann N. Rocha distinguished herself by meritorious service as Patient Administration Technician, 18th Medical Support Squadron, 18th Medical Group, Kadena Air Base, Japan. During this period, Airman First Class Rocha managed the largest outpatient records section in PACAF and maintained more than 17,000 medical records, ensuring the availability of those records and enabling over 6,300 medical appointments monthly. Further, she was instrumental in tracking, researching, and mailing out medical record requests for civilian, military, and veterans administration treatment facilities, facilitating seamless and effective medical care for 35,000 beneficiaries. Additionally, she completed the annual medical records retirement and active duty inventory, accounting for 12,000 active duty records and archiving over nine hundred with zero errors. Finally, she served as the Outpatient Records section NCOIC for over three weeks, managing five members, and servicing over one thousand patients, reducing the copy request workload by more than thirty percent. The distinctive accomplishments of Airman Rocha reflect credit upon herself, the 18th Medical Support Squadron and the United States Air Force.

Outpatient Records Lead

Senior Airman Shawn M. Lewis distinguished himself by outstanding achievement while serving as Outpatient Records Lead, 377th Medical Group, Kirtland Air Force Base, New Mexico, from 12 April 2012 to 14 October 2012. During this period, the professional skill, leadership, and ceaseless efforts of Airman Lewis contributed to the effectiveness and success of Air Force programs. In addition, Airman Lewis assisted an Air Force wounded warrior who had suffered a traumatic brain injury in locating his medical records that were needed to support medical claims but which had been misplaced for several months. The medical records were found and validated, enabling a medical evaluation board to resume the determination of Line of Duty and medical resolution of benefits for the wounded warrior. The distinctive accomplishments of Airman Lewis reflect credit upon himself, the 377th Medical Group, and the United States Air Force.

Medical Records Technician

Airman First Class Haley A. Nelson distinguished herself by meritorious service while serving as Medical Records Technician, 355th Healthcare Operations Squadron, 355th Medical Group, Davis-Monthan Air Force Base, Arizona. During this period, Airman Nelson trained six new Airmen in Outpatient Records maintenance and operations, preparing them to assume and sustain the mission. In addition, she devoted six hours to the flight medicine records room, reorganizing and processing over 150 flight medical records, ensuring members records were checked back in and available. Further, her attention to detail identified the BX Pharmacy's incorrect filing of DD Form 2870 and led to her briefing the satellite pharmacy on the impact of incorrectly completing forms and providing remedial education, averting 300 potential HIPAA breaches. The distinctive accomplishments of Airman Nelson reflect credit upon herself, the 355th Healthcare Operations Squadron and the United States Air Force.

Administrative Technician

Senior Airman Forrest A. Foster distinguished himself by meritorious service while serving as Administrative Technician, 673rd Surgical Operations Squadron, 673rd Medical Group, Joint Base Elmendorf-Richardson, Alaska. During this period, as a member of the TRICARE Operations and Patient Administration (TOPA) Flight, Airman Foster developed a new mailing process for 5,200 medical records, filling 607 records requests, and staking the Patient Administration Division (PAD) team's response supplies, cutting the team's response time by 45 percent. Additionally, as a key member of the Admissions & Dispositions team, he provided administrative functions for 2,100 in-patients and led weekly briefings for 144 expectant mothers, enabling the hospital to win the Best Inpatient Facility Safety Program. Finally, Airman Foster provided essential member services for the Surgical Operations Flight, managing schedules for eight surgeons, eliminating a four month referral backlog, and enhancing access to care for 3,400 patients. The distinctive accomplishments of Airman Foster reflect credit upon himself, the 673rd Surgical Operations Squadron, and the United States Air Force.